Refund Policy

1. What you are buying

VPS and dedicated server plans are auto-renewing monthly subscriptions, billed in advance in USD. You pay for the coming month, then receive service for that month. The subscription renews and charges the same card automatically each month until you cancel. There is no minimum term, no lock-in and no cancellation fee. The full renewal terms are in section 2 of our Terms.

2. Canceling

Ask us through our contact page and say you want to cancel, quoting the email address you used at checkout. No reason needed, no retention call, no phone tree. We acknowledge within 48 hours and confirm in writing once it is done. There is no self-service cancel button today — asking us is the mechanism, and it is the one we support.

Canceling stops the next charge. Your server keeps running until the end of the month you have already paid for, and then stops. Canceling part-way through a paid month does not produce a partial refund of that month — see section 4.

3. When we refund

These are the cases where a refund is yours by right, not by our discretion:

• We miss the 24-hour provisioning window. We commit to building your server, configuring it and sending you your login details within 24 hours of your order. If we do not, you get a full refund of that first month's charge — no questions asked, whether or not you ask us to try again.
• We charge you after you asked to cancel. If a renewal goes through because we were slow to action a cancellation request you sent before your renewal date, we refund that charge in full.
• We billed you wrong. Duplicate charges, a charge for a tier or add-on you did not order, or an amount that does not match what your checkout page showed: we refund the difference. If our bandwidth overage figure is wrong, we correct it and refund the difference.
• We end your service. If we terminate or discontinue your service for a reason that is not your breach of our Terms and not non-payment, we refund the unused part of the month you have paid for, calculated by the day.

Outside these cases we may still refund something if the situation warrants it. Ask. We would rather sort it out than have you feel cheated.

4. When we do not refund

• Partial months where the service was live. If your server was provisioned and available to you, the month is not refundable just because you stopped using it, canceled mid-month, or changed your mind.
• Bandwidth overage you actually used. Egress above your 20 TB monthly allowance is billed at $1 per TB in arrears. Once the traffic has been served, that charge stands.
• Downtime. We do not offer an uptime SLA and we do not issue service credits — we are not going to pretend otherwise here. If something is broken, tell us and we will fix it. See our status page for what we do and do not measure.
• Service we suspended or ended for cause. Non-payment, or a breach of the acceptable-use rules in section 3 of our Terms.
• Your bank's currency-conversion fee. We charge and refund in USD. If your card is in another currency, the conversion rate and any fee are set by your bank or card network, and we cannot refund what we never received.

5. Free services

Migration Assessment, SaaS Cost Reduction Consulting and Custom Software Solutions are free — no charge and no card required, so no refund applies.

6. How to request a refund

Use our contact page. Include the email address you used at checkout and, if you have it, the Stripe receipt or order reference — that is enough for us to find the charge.

• We acknowledge your request within 48 hours, in line with our published support response time.
• Approved refunds are issued through Stripe to your original payment method, in USD. We cannot refund to a different card, to a bank account, or as credit.
• Stripe typically returns the money to your statement within 5–10 business days of us issuing it. That last step is your bank's timing, not ours.

7. Disputes and chargebacks

If a charge looks wrong, please contact us before you dispute it with your bank. We can usually refund a genuine mistake the same day, and a chargeback takes weeks to reach the same result. If you do open a dispute we will respond to it with the order record and will not hold it against you — but we may pause the affected service while the bank's process runs, because we cannot keep billing a subscription that is in dispute.

8. Changes to this policy

We may update this policy. We'll update the "Last updated" date above when we do, and the version in force is the one published on the day you were charged. If a change materially reduces your rights under this policy, we will tell active subscribers before it takes effect.